FAQ

Shipping & Returns

How long will it take to get my order?

Most orders take from 1-3 business days for processing and handling, but can take up to 5-9 business days during high volume periods following a holiday or special promotion. Business days do not include weekends nor most major U.S. holidays.

 

After processing:

Orders shipping within the U.S. may take 3-10 business days pending USPS scheduling. Orders shipping to Canada may take 6-15 days via UPS or 10-28 days via USPS. All shipping estimates are courtesy of their respective carrier and are in no way considered a guarantee.

How will my order be shipped?

Your order will be shipped via USPS First Class & Priority. Shipments to Canada also have the option to ship via UPS at an increased fee.

How much is shipping?

U.S. orders whose subtotal reaches a minimum of $25 (after any discounts and pre-tax & shipping) will be shipped free of charge via USPS First Class & Priority. All orders under $25 (after any discounts and pre-tax & shipping) will be subject to a flat rate of $6.95 shipping and handling.


Canadian customers have the option to ship via USPS International First Class at the flat rate of $12.95 USD or via UPS Standard at the flat rate of $24.95 USD. UPS Shipping includes insurance & signature confirmation and a faster ship time; USPS shipping includes insurance only up to $15 USD in product and does not allow for signature confirmation. All orders over $150 USD will automatically ship UPS at the flat rate of $29.95 USD. Every option includes tracking. All international orders are subject to duties and customs fees, determined and charged by the governing border agency at the time of delivery.


For additional information, please refer to the Shipping Rates Chart.

How long will shipping take?

Orders shipping within the U.S. may take 3-10 business days pending USPS scheduling. Orders shipping to Canada may take 6-15 days via UPS or 10-28 days via USPS. All shipping estimates are courtesy of their respective carrier and are in no way considered a guarantee.

How can I track my package?

A tracking number will be provided and sent to you via email. If your tracking number doesn't work through your account portal, please visit USPS.com and enter your tracking number for updated information.

Why has my package not arrived yet?

If your package has not arrived, please allow 5-10 business days from the date of shipment for delivery. For orders past the delivery time period where the tracking number states "Delivered", please contact your local postal office for package status. To file a claim for lost/or stolen package please visit USPS online. City Color Cosmetics will provide you with the required information needed to complete the claim, but it is the customer's responsibility to file the claim with USPS.


Please review your shipping addresses when checking out. Any package returned to us due to an incorrectly entered address is subject to a reshipping fee equal to the actual cost to ship your order. If your package is returned to us, we will contact you and arrange for reshipment. If you do not want your package reshipped, we will refund your purchase total less the cost of initial shipping & handling fees.

What if my item arrives damaged or defective?

If any item(s) are received damaged or defective, please email us with your Order Number and photos of the damage to expedite the process of a replacement or refund. We may require that you return the original item to us for your refund or replacement. We do offer pre-paid postage for these instances. Please note that shipping & handling fees are non-refundable.

Can I return or exchange an item?

Due to the low price nature of our products, we do not offer returns or exchanges on items of which the protective seal has been opened by the customer. To return or exchange an unopened item, please email us to request a return form. Any returns or exchanges must be made within 14 days of delivery. Please note that shipping & handling fees are non-refundable. We do not offer pre-paid postage for returns of items which are not damaged or defective.


Shipping Return Address:

City Color Cosmetics

Attn: eCommerce Returns

4861 E. Airport Drive

Ontario, CA 91761 USA


What is the processing time for a return/exchange or replacement?

We will process your return as soon as it is received and issue a refund to your method of payment within 3 business days. Please note that it can take 2-7 business days for the funds to appear in your account, depending on your banking institution. Exchanges and replacements for damaged/defective items will be shipped out within 5 business days from the date we receive the item. For exchange of items, customer is responsible for actual shipping cost of the item which shall not exceed $6.95.

Can I return, replace or exchange items on Sale?

Unfortunately, all Sale items are final.

Can I return City Color Cosmetics I purchased at a store to citycolorcosmetics.com?

Only products purchased on City Color Cosmetics online store can be processed and returned through our site. Items purchased from any third-party (retail store or other online shops) can only be processed through those retail outlets.

 

 

International Shipping

Do you ship internationally?

City Color currently ships to all US states, legal territories and Armed Forces. Shipping is also available to all Canadian provinces. For other international inquiries or to find out if your country has a distributor, please contact us.

How long will it take for Canada shipping?

Orders shipping to Canada may take 6-15 days via UPS or 10-28 days via USPS. Shipping time is highly dependent on any border delays. All shipping estimates are courtesy of their respective carrier and are in no way considered a guarantee.

How much is shipping to Canada?

Canadian customers have the option to ship via USPS International First Class at the flat rate of $12.95 USD or via UPS Standard at the flat rate of $24.95 USD. UPS Shipping includes insurance & signature confirmation and a faster ship time; USPS shipping includes insurance only up to $15 USD in product and does not allow for signature confirmation. All orders over $150 USD will automatically ship UPS at the flat rate of $29.95 USD. Every option includes tracking. All international orders are subject to duties and customs fees, determined and charged by the governing border agency at the time of delivery.

 

 

Orders & Company 

Where do I input my Promo Code?
If you have a promo code for a discount, you may only enter it from your cart page. If you proceed to checkout without entering your promo code, you must go back to your cart to add it.
How do I cancel my order?
Contact Us, so that we can process an order cancellation. If your order has already been shipped, then the order cannot be canceled. You are able to return unopened items and request a full refund less shipping costs. Please see our return policy above for full return process details and requirements.
How do I become a wholesaler/distributor?

Please email our Wholesale Department for any wholesale or distributor inquiries and someone will contact you within 1-3 business days.

We are always looking for potential wholesalers and distributors all over the world.

Is City Color Cosmetics Cruelty Free?

Yes, we have been approved and certified by PETA as a Cruelty Free company. None of our raw materials or finished products are tested on animals. Products have only been tested on Humans ;)

Who do I contact about blogger sponsorships or product for review?

Please Contact Us with your request and be sure to include revelant links to your blog(s). You may also click on the Affiliate link on the homepage to appy for our affiliate program.

What sales tax obligations do Colorado and Oklahoma residents have?

COLORADO PURCHASES

Colorado state sales tax is due on all non-exempt purchases. City Color® Cosmetics does not collect and is not required to collect it here. However, purchases on City Color® Cosmetics are not exempt merely because they are made via the internet. On March 30, 2012 a federal judge for the District of Colorado issued a permanent injunction against the Colorado Department of Revenue prohibiting the Department from enforcing the use tax reporting requirements enacted in 2010. The court's decision does not affect a Colorado customer's liability for the tax on any purchase on which sales tax was not collected. Although City Color® Cosmetics is not required to give customers summaries of their purchases at this time, customers are still required to file a Consumer Use Tax Return and pay the tax due. Please see the Colorado Department of Revenue's Consumer Use Tax web page for more information and instructions on how to file.


OKLAHOMA PURCHASES

Oklahoma state sales or use tax is due on all non-exempt purchases. City Color® Cosmetics does not collect and is not required to collect it here. However, purchases on City Color® Cosmetics is not exempt merely because they are made via the internet. The purchase is subject to Oklahoma use tax unless it is specifically exempt from taxation. The State of Oklahoma requires its residents to file a tax return at the end of each year for all untaxed purchases, and pay the appropriate sales tax on those purchases, if any. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use return [Form 21-1]. For more information on how to file these returns or to access these forms, please visit the Oklahoma Tax Commission website.